ConnectNetwork by GTL App Reviews

If you are sending money for a jail that uses this is may be great but since I only wanted it to send messages it serves no purpose at all for me. You still have to go on the full website to send a message so Im not sure why it was even created!!!

The app has never been able to operate properly on my phone (iPhone 6) but at least after opening the app; I was previously able to click the option to leave the non-working mobile platform and go the full website. Theyve updated their website and now this option no longer works. I am able to access the full website via the browser on my phone but the whole website is not formatted to be viewed on any mobile device. The app completely no longer works via my iPad. Ive only been able to access the website via my laptop. This is a mobile app that fails to work on any mobile device, useless!

This app is not convenient at all. You still have to go to the full website in order to do certain things. I wish I was able to respond to emails from the app. The new web design is cool. But the app needs improvement.

Not able to access email or messaging or anything with this update. I spend enough $ with u guys every month that I should own the company or at least have excellent service but its the opposite. Update made is worse. iPhone 6 Plus

How on earth do they get away with ripping people off? The mobile app dont work, you have to use your laptop to send or read your emails.

I use to use this app on my iPhone 6 Plus now since this new update I cant even use it from my phone this is frustrating because from reading the reviews you can only use this app through laptop and not everyone takes their laptop every where they go!!! I use to get emails on my phone letting me know I had a message and I could go straight into my phone and check it on the go which was convent !!! This needs to change !

This app is awful. Just like the company that runs it. I already despise the fact that they make bank money off peoples incarcerated loved ones, but then the make a s**tty app too. Its ridiculous. F*** you GTL! And your app is crap!

The only reason I installed this app is because their web site is not useable, probably a result of their so-called "upgrade". This app suffers from the same problems. Every few minutes I have to log in again. No response from server. Facility not showing even though I added it several times. Inmate search returning nothing. Internal server errors. Somebody is getting rich here by hiring offshore developers.

The app will not recognize valid passwords that work on my phone browser. The valid answer to my security question also not recognized to resend password.

Cant do anything since the update.. Deleted the app

This app is the slowest app I have ever experienced. Half the time it makes me log in twice, it will erase everything I typed in and make me type it again. And half the time once I finally get the app to start up (which takes like 10 minutes), I will start making a payment and it says "unable to fulfill request at this time". This app needs some serious work.

The last update was better, now it doesnt even tell me balance just runs out of money and Im sitting around all day wondering why he hasnt called. On my account it just keeps adding on the money I have added instead of taking it off per phone call like it used to so I have no idea what my actual balance is. It is even doing that when I log onto the actual website and call. I have emailed the company with no response and when you call you cannot even get a real person it will ring and ring until it jus hangs up. Not very good customer service. Cannot wait until my man is home so I can forget all about this company. I really hope this can be resolved since I canny get through to anyone any other way.

This app/service is the most annoying thing ever!! Took a week to get an account set up... Let that sink in, and now I cant add an inmate. Been trying for 2 days. Email them, yea no response. Waste of time and I cant find any other way to get the pay card set up so they can buy minutes and call out. Effin useless

I cant do anything on the mobile app, cant add money, cant see inmate, fix it asap! I am running low on funds and am traveling across country. My husband needs to be able to call and know I am safe! Fix it! We pay a lot for this app to not be working right now!

My boyfriend has been trying to call me and l customer service keeps making me add more money and the calls still do not work !!! They want to charge you crazy prices for everything

The only reason I got this app was to be able to email my nephew in prison. We pooled the money to buy him a little tablet ($250) but since the state keeps 20% of all his gifts for restitution we had to save an extra 20% for it. Anyway... The app doesnt allow you to send email, or notify you that an email has been received. It doesnt even allow you to properly manage inmates youve added... JPay was so much better... PA why did you have to switch to this horrid service with the most useless app ever developed?! App Dev.... Add email. Its the only reason we use your service!

Ive never before left a bad review for any app I downloaded but this stinks! Ive been trying for days to use this to get my best friend money it took enough to get the account set up now I get login failed every time!! Tried online and the phone number this whole company is just useless!

Why does it keep saying security question invalid if I dont make the questions

App does not work properly.... Error message keeps coming up saying inmate not found and when you try to add money once you click inside the box the numbers wont show up to enter an amount.. Waste of time and space.

Extremely slow. User name and password cannot be saved. Shows incorrect balance. Doesnt run in background. Please make it work. Thanks.